Following the government guidance, we had to make some decisions about your buildings to make sure we protect everyone. You have an important role to play in this.

To protect the wellbeing of everyone living in the almshouses we have issued the following advice: 

  • The communal lounges have been closed and will remain closed for the foreseeable (updated 07.10.2020).
  • The toilets will remain open for the use of carers and medical staff coming to the building, they also give somewhere where you can wash your hands.
  • The guest room at Thorner’s Court will be closed and we will contact anyone who has a booking to make alternative arrangements. If you need this as a caring emergency please contact your Scheme Manager. If this is needed in an emergency, please speak to the Scheme Manager.
  • The laundry rooms will remain open, as per Government guidance but when using the laundry:
    • Use it one at a time.
    • Wait outside for the other person to finish.
    • Clean the machines after using them – this is essential.
    • Put soiled clothing in two bags and throw them away. They should not be washed.
  • Social Distancing – Please respect people’s space when moving around the buildings and keep at least two metres away from each other, this includes the Communal Gardens.
  • Wearing a mask in the communal areas of both schemes is mandatory. This is for everyone; residents, staff, visitors and contractors. If you have any queries please speak to the Scheme Manager.

Government Advice

We must remember that the virus has not gone away and the Government are changing guidance regularly with the rise in cases, therefore all Government guidance can be found at

If you need help to understand anything or figure something out, please speak to your Scheme Manager, who may be able to assist.

However the Government states it is critical that everybody observes the following key behaviours:


Wash your hands regularly and for 20 seconds.


Wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet.


Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).

So residents of Thorner’s

  • Please make sure that you and your visitors wash their hands every time they enter or leave your home with soap and hot water for at least twenty seconds. If you can’t wash your hands, you can use the hand sanitiser that is located around the buildings.
  • We encourage you to wear your face covering/mask in in the communal areas. There are many vulnerable people in our almshouses. You may have coronavirus and not even know it. From personal experience, Thorner’s knows it can pass easily from resident to resident.
  • We will continue to follow the Government advice and in part, may be working from home. Weekly visits remain weekly calls. If you wish to discuss something personal with your Scheme Manager, please call them, or make arrangements to see them, socially distanced in the lounge. We ask that you do not enter the Scheme Managers offices.
  • You will have seen staff and contractors attending the buildings and wearing Personal Protective Equipment when they enter your home. We ask that you keep your distance from anyone entering your flat on behalf of the Charity and especially if distancing is not possible, please wear a mask.

It’s never been more important for residents to keep us advised of their wellbeing

Our Scheme Managers will continue to call you on your usual visit day, or more often if you are vulnerable. If you have not managed to speak with them, please return their call, even if you leave a message to say you are okay.

Please remember – in an emergency residents can get assistance 24 hours a day through the pull cords in your flat. 


The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

For most people, COVID-19 will be a mild illness. However, if you have any of the symptoms above, stay at home and arrange to have a test to see if you have COVID-19 – go to testing to arrange.

Main messages

If you have symptoms of COVID-19 however mild, self-isolate for at least 10 days from when your symptoms started. You should arrange to have a test to see if you have COVID-19 – go to testing to arrange. Do not go to a GP surgery, pharmacy or hospital. Please inform your Scheme Manager.

If you are not experiencing symptoms but have tested positive for COVID-19, you must self-isolate for at least 10 days, starting from the day the test was taken. If you develop symptoms during this isolation period, restart your 10-day isolation from the day you developed symptoms. Please inform your Scheme Manager.

You could be fined if you do not stay at home and self-isolate following a positive test result for COVID-19 or if you are contacted by NHS Test and Trace and instructed to self-isolate.

After 10 days, if you still have a temperature you should continue to self-isolate and seek medical advice. You do not need to self-isolate after 10 days if you only have a cough or loss of sense of smell or taste, as these symptoms can last for several weeks after the infection has gone. See the ending isolation section below for more information.

If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken. If anyone else in the household starts displaying symptoms, they must stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 14-day isolation period. The ending isolation section below has more information.

If you have symptoms, try and stay as far away from other members of your household as possible. It is especially important to stay away from anyone who is clinically vulnerable or clinically extremely vulnerable with whom you share a household.

Reduce the spread of infection in your home by washing your hands regularly for 20 seconds using soap and water, or use hand sanitiser, and cover coughs and sneezes.

Consider alerting people who you do not live with and have had close contact within the last 48 hours to let them know you have symptoms of COVID-19.

Following a positive test result, you will receive a request by text, email or phone to log into the NHS Test and Trace service website and provide information about recent close contacts.

If you feel you cannot cope with your symptoms at home, or your condition gets worse, then use the NHS 111 online COVID-19 service. If you do not have internet access, call NHS 111. For a medical emergency dial 999.

If you develop COVID-19 symptoms again at any point after ending your first period of isolation (self or household), follow the guidance on self-isolation again. The link below has further information.

Look after your mental wellbeing

Understandably, you may find that social distancing can be boring or frustrating. You may find your mood and feelings are affected and you may feel low, worried or have problems sleeping and you might miss being outside with other people.

It can be easy to fall into unhealthy patterns of behaviour which can make you feel worse. There are simple things you can do that may help, to stay mentally and physically active during this time:

  • look for ideas of exercises you can do at home on the NHS website
  • spend time doing things you enjoy – this might include reading, cooking, other indoor hobbies or listening to the radio or watching TV
  • try to eat healthy, well-balanced meals, drink enough water and try to avoid smoking, alcohol and drugs
  • keep your windows open to let in fresh air, get some natural sunlight if you can, or get outside into the garden.

Stay connected with family and friends

Draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

It is OK to share your concerns with others you trust and in doing so you may end up providing support to them too. Or you can use an NHS recommended helpline.

Handwashing and respiratory hygiene

There are general principles you can follow to help prevent the spread of respiratory viruses, including:

  • washing your hands more often – with soap and water for at least 20 seconds or use a hand sanitiser when you get home or into work, when you blow your nose, sneeze or cough, eat or handle food
  • avoid touching your eyes, nose, and mouth with unwashed hands
  • avoid close contact with people who have symptoms
  • cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands
  • clean and disinfect frequently touched objects and surfaces in the home.