Safeguarding at Thorner’s Homes
This is a summary of our Safeguarding Adults Policy, which can be found in full in our Downloads Section
At Thorner’s Homes, we want everyone in our almshouse community to feel safe, respected, and supported.
Safeguarding means protecting people from harm, abuse, or neglect – and making sure concerns are taken seriously and acted on quickly.
Who We Protect
Our policy covers:
- Residents
- Visitors
- Staff and volunteers
- Trustees and contractors
We know that older people and those with additional needs can sometimes be at higher risk, especially in independent living settings.
What We Look Out For
We train our staff to recognise the signs of harm, which may include:
- Physical abuse or neglect
- Financial exploitation
- Emotional or psychological abuse
- Domestic abuse
- Discrimination
- Self-neglect or hoarding
- Unsafe living conditions
Our Commitment
If we see or hear something that worries us, we will:
- Listen and treat concerns with respect
- Act promptly to make sure the person is safe
- Report to the right safeguarding agencies
- Record what happened accurately and confidentially
How to Raise a Concern
If you are worried about the safety or wellbeing of a resident, please tell us straight away.
You can:
- Speak to a member of staff
- Call our Designated Safeguarding Leads (DSL) on 023 8063 6772
- Email enquiries@thorners.org.uk
If it is urgent and someone is in immediate danger, call 999.
You can also contact the Southampton Adult Safeguarding Board:
023 8083 3003
Working Together
We work closely with the local authority, health services, and the police when needed. Safeguarding is everyone’s responsibility - whether you live here, work here, or are visiting.